Effective October 25, 2026
Terms of use
The rules for using AwardAnchor, including paid plans.
Who we are
AwardAnchor is provided by AwardAnchor.com, California (“AwardAnchor”, “we”). Reach us at help@awardanchor.com. By using AwardAnchor or subscribing to a paid plan, you agree to these terms.
The service
AwardAnchor provides award-travel research and planning tools. Coverage and available features may vary. Marketing examples are illustrations, not offers for sale or guaranteed inventory.
Your account
Use an email you control and keep your account access secure. Enter balances and preferences accurately. Do not submit another person’s credentials, airline or hotel passwords, bank credentials, personal cookies or payment details to AwardAnchor. Do not attempt to access another account’s information, bypass usage limits or disrupt the service.
Beta access
During the beta, AwardAnchor is free. Invited accounts have full access, and no paid plan, subscription or trial can be started. The plan, trial and billing terms below apply only once paid plans open. We will tell you before that happens, and you will choose whether to subscribe; nothing converts to a paid plan on its own.
Plans and prices
AwardAnchor has a Free plan and a paid Pro plan. Pro is charged in US dollars, at the price and billing interval shown at checkout before you subscribe. Prices are shown before tax; applicable taxes, if any, are added at checkout. The app describes what each plan includes.
Free trial
If your account has never had an AwardAnchor subscription, you can start Pro with a 7-day free trial. Adding a payment method during the trial is optional. If you add one, your subscription starts when the trial ends and you are charged the price of the plan you chose, unless you cancel before the trial ends. If you don’t add one, the trial ends after 7 days and your account returns to the Free plan. Each account gets one trial; an account that has had a subscription before subscribes without one. If you change plans during the trial, the customer portal shows how the change affects the trial and what you will be charged before you confirm it.
Automatic renewal
Pro renews automatically every month or every year, depending on the plan you chose, until you cancel. Billing settings in the app show your renewal date. We charge your payment method for the next period up to 2 days before your renewal date. If we change the price of Pro, we will email you before the new price applies to your next renewal, and you can cancel before it does.
Cancelling
You can cancel at any time. In the app, open billing settings and choose to manage your subscription. That opens the customer portal run by our payment processor, Stripe, where you can cancel, switch between monthly and yearly, update your payment method and see your invoices. When you cancel, Pro stays available until the end of the period you have paid for, and then your account returns to the Free plan. If you can’t use the portal, email help@awardanchor.com and we will cancel for you.
Refunds
Payments are non-refundable. We don’t give refunds or credits for partial billing periods or unused time, including when you cancel before a period ends, except where the law requires it. If you switch between monthly and yearly, the customer portal shows the amount due before you confirm the change.
Failed payments
If a renewal payment fails, Pro stays available until the end of the period you have paid for. After that, your account uses the Free plan until the payment goes through. Stripe may try the payment again, and you can update your payment method in the customer portal. If the payment still can’t be collected, the subscription can be cancelled.
Travel decisions and bookings
Check current availability and all terms with the airline, hotel or loyalty program before booking or transferring points. You make bookings and transfers directly with those providers. Their change, cancellation, transfer and refund terms apply to those transactions. AwardAnchor does not guarantee that an observation remains available, that a transfer completes in time, or that separate bookings form a protected connection.
Privacy
The Privacy Notice and data-use page explain how information supports the product.
Changes to these terms
We post updated terms on this page with a new effective date. If a change materially affects a paid subscription, we will email subscribers before it applies.
Contact
For questions, cancellation help or data requests, email help@awardanchor.com.